Understand how your users use your documentation
Doklear analyzes how your users use your documentation, answers their questions, and reveals which content should be improved first.
Join the private beta
Limited spots · priority for product, support and documentation teams
Built for documentation, product and support teams in SaaS companies.
Your documentation exists. Yet the same questions keep coming back.
When users cannot quickly find the right answer, they lose trust in your documentation, support teams have to compensate, and teams no longer know which content to fix first.
Users cannot find the information
Even when a guide contains the answer, it can be hard to find, poorly phrased, or spread across multiple pages.
Support repeats the same answers
Support teams often explain the same things in tickets, even though those answers should already exist in the documentation.
Teams lack visibility
With dozens or hundreds of pages, it becomes difficult to identify which content actually creates confusion.
A simple system to understand what is not working in your documentation
Doklear connects user questions, documentation, and teams to surface the right signals and guide the right decisions.
See
Spot recurring questions, consulted content, and searches that fail before a ticket is opened.
Understand
Link each question to the guides users read, the answers they receive, and the friction zones in your documentation.
Prioritize
Identify the content that creates the most confusion so you know what to fix first.
Improve
Give teams clear recommendations to improve the content with the highest impact.
Four steps to turn questions into documentation improvements
Doklear creates a simple loop between user questions, documentation, and improvement decisions.
Users ask their questions
In an internal chat, in an embedded website widget, or through support conversations.
Doklear answers from your documentation
Answers rely on your guides, FAQs, knowledge bases, and other documentation content.
Doklear analyzes signals
Recurring questions, cited guides, unsuccessful searches, and areas of confusion.
Your teams know what to improve
The most critical content appears more clearly, with targeted recommendations.
A platform to understand and improve your documentation
Doklear does more than answer questions. It also helps you understand why they exist and which content should evolve.
Internal documentation chat
An assistant for documentation, product, and support teams to query all documentation in seconds.
- unified search across your content
- answers with citations
- fast exploration of guides
Team
How can I transfer my data locally?
Doklear
To transfer your data locally:
- Sign in to your admin workspace
- Open Settings → Data
- Click Export my data
- Choose the format and download the archive
User widget
A chat integrated into your site or documentation to help users find answers without opening a ticket.
- answers based on your documentation
- fewer repetitive questions
- better user autonomy
Widget
Where can I find my API key?
Doklear
To retrieve your API key:
- Sign in to your customer account
- Go to Settings → Account and network → API key
- Click "Copy my key"
Related source
Source 1: Guide — API authentication
Is this source relevant?
User question analytics
Understand which questions recur, which guides are used most, and where your documentation creates friction.
- most frequent questions
- most involved content
- confusion signals
Frequent questions
37
Guides consulted
12
Friction zones
3 areas
Priority topics
API key
Transfer your data
Improvement recommendations
From usage signals, Doklear helps your teams identify outdated, incomplete, or unclear content.
- content to review first
- update suggestions
- foundation for targeted audits
Pages to review (8)
Incomplete content (3)
Recommended update (6)
Built for teams that live with documentation
Doklear helps teams that produce, use, or maintain documentation every day.
Documentation
Understand which guides need updates and which content no longer answers users’ real questions.
Product
See how users truly understand features and identify the most visible friction points.
Support
Reduce repetitive questions and surface useful signals to improve documentation.
Customer Success
Help users find the right answer faster and reduce avoidable requests.
Private beta
Want to improve your product documentation?
Analyze searches, user questions, and friction points.